An integrated platform
By using the Microsoft Dynamics 365 platform, SCIA's sales and customer service department have a complete overview of their customers' activities and cases. The integrated Microsoft platform allows data to flow seamlessly between the marketing, sales and customer service apps. For example, sales can view a particular customer's cases in the sales app and request more information if desired. This way, SCIA maintains a 360° overview of the ins and outs of their customers.
Irca Schepers
Account Manager, SCIA
Results
The cloud solution Dynamics 365 makes it possible to access the applications from different locations.
The integration between sales and customer service allows both departments to generate an overall view of the customer.
Dynamics 365 for Sales helps SCIA's sales maintain an overview of the entire sales cycle, from lead to opportunity to customer.
Gino Vanstraelen
Customer Service Expert at SCIA
Thanks to Microsoft Dynamics 365 and the cloud story, SCIA can access the sales and customer service app from different locations. This has provided more flexibility during the covid-19 period in recent years, among others.
Microsoft Dynamics 365 in the cloud
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